Store Policy

Last Updated: 3/26/25

ACCEPTANCE OF TERMS

By accessing or using the website (the “Site”) or by placing an order from Green Mountain Greenery (“Company,” “we,” “us,” or “our”), you (“Customer” or “you”) agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use the Site or place any orders.

NATURE OF PRODUCTS & FDA DISCLAIMER 2.1

Products Provided “Free of Charge.” All items listed for purchase on this Site have a cost associated solely with their storage, packaging, handling, shipping, and other labor-related services necessary to deliver them to you. No portion of these fees is allocated to the value of the items themselves. By completing your order, you acknowledge that you are paying only for the services that make delivery of the product feasible, not the product itself.

2.2 Intended Use.

Our products include, but are not limited to, consumable tinctures, herbs, non-consumable research-only pharmaceutical products, and similar goods. All products are offered for educational, research, or personal use as indicated on the product label.

2.3 No FDA Association.

The statements, products, and any research guidance provided on or through this Site have not been evaluated by the U.S. Food and Drug Administration (“FDA”). Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult with a qualified medical professional before using any product, especially if pregnant, nursing, or under medical supervision.

ELIGIBILITY & COMPLIANCE

By placing an order, you represent and warrant that:

• You are at least 18 years of age or of legal age in your jurisdiction.

• Your use of these products complies with all applicable local, state, and federal laws. The Company is not responsible for any misuse or noncompliance by customers in their respective jurisdictions.

ORDER PLACEMENT & SHIPPING 4.1 Order Fulfillment.

We aim to ship items within three (3) business days of receiving an order, subject to product availability. Delays may occur due to factors beyond our control.

4.2 Shipping Carriers & Risk of Loss.

We typically use third-party carriers (e.g., USPS, UPS, FedEx) for shipping. Once the carrier takes possession of the package, risk of loss transfers to you.

4.3 Missing or Delayed Packages.

If your package does not arrive:

(a) Contact Your Local Post Master or Carrier. You must inquire with your local post office or carrier to confirm the delivery status, identify who was on the route, and gather other relevant details.

(b) Dispute Submission. We will assist by submitting a dispute with the carrier. If the dispute is decided in our favor, we will ship a replacement order to you at no additional charge, subject to inventory and product availability.

RETURNS & REPLACEMENTS 5.1 No Returns Generally.

Due to the sensitive nature of the products and potential for tampering, we do not accept returns. This policy ensures the integrity of our stock and the safety of our customers.

5.2 Exceptions – Damaged/Opened Items.

If an item arrives damaged or opened:

(a) Documentation. Provide photographic or other sufficient evidence to demonstrate the condition.

(b) Free Replacement. At our sole discretion and upon verification, we may send you a replacement free of charge.

5.3 Lost or Abandoned Items.

If we request that you return an incorrect item to us, and you do not respond or cooperate within 30 days of our attempt to contact you, you will be deemed to have abandoned and forfeited any claim for refund or replacement. No refund or alternate remedy will be provided once the 30-day period has lapsed.

5.4 Incorrect Shipments.

(a) If you receive the wrong item, you may keep it, and we will send the correct item at no additional charge.

(b) If you did not receive an item listed on your order, notify us within 7 days of receipt, and we will promptly ship the missing item at no additional charge.

LIMITED CUSTOMER SERVICE

As a small business, we provide customer service to the best of our ability, though resources may be limited. We pride ourselves on addressing customer concerns quickly and fairly. However, our capacity may vary due to staffing or inventory fluctuations.

DISCLAIMER OF WARRANTIES EXCEPT AS REQUIRED BY APPLICABLE LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCTS.

LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY (OR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR RELATED TO THESE TERMS, THE USE OR INABILITY TO USE THE PRODUCTS, ANY SERVICES, OR YOUR RELIANCE ON INFORMATION PROVIDED THROUGH THE SITE. IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID FOR SHIPPING AND HANDLING OF THE PARTICULAR PRODUCT GIVING RISE TO THE CLAIM.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) related to or arising out of:

• Your misuse of the products, including use that violates applicable laws or regulations.

• Your breach of these Terms.

• Your infringement of any intellectual property or other right of any person or entity.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms and all matters arising out of or relating to these Terms or use of the Site or products shall be governed by and construed in accordance with the laws of the Vermont USA, without regard to its conflict of law provisions. Any dispute or claim arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Vermont USA, and you consent to personal jurisdiction in such courts.

SEVERABILITY

If any provision of these Terms is deemed invalid, unlawful, void, or unenforceable, that provision will be considered severable and will not affect the validity and enforceability of the remaining provisions.

ENTIRE AGREEMENT

These Terms, along with any policies or operating rules posted by us on this Site or in respect to the products, constitute the entire agreement and understanding between you and the Company and govern your use of our Site and products.

CONTACT US

For any questions regarding the Terms or products, please email us at Vtgreenmountaingreenery@gmail.com or use the contact information posted on our Site