Green Mountain Greenery Store Policy:

Thank you for considering shopping with our online store! We value your trust and want to ensure a smooth shopping experience. However, it is important to acknowledge the possibility of address-related issues and unresponsive customers. Please read the following disclaimer, which outlines our policies regarding such situations.

1. Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information, including the correct recipient name, delivery address, city, state, and postal code. We strongly advise you to double-check your shipping address before completing your purchase. We cannot be held responsible for undelivered packages or delivery delays resulting from incorrect or incomplete addresses provided by the customer.

2. Returned Packages and Shipping Provider Responsibility: In the event that a package is returned to us due to an issue with the provided address, it is important to note that once the products have left our facility, the responsibility for their safe and timely delivery rests with the shipping provider. Once the items leave the store we can no longer accept them back into inventory (for safety reasons and FDA Guidelines). We will provide tracking information if customer email information is provided. We will make reasonable efforts to assist in resolving the issue with the shipping provider, including filing any necessary claims for compensation. If the shipping provider is found to have made a mistake or error resulting in the package being returned, it is not our policy to bear the financial loss on the products. In such RARE cases, we will seek compensation from the shipping provider and, only if successful, refund the purchase price (excluding shipping fees) to the customer.

3. Unresponsive Customers and Abandoned Packages: In the event of an address-related issue, we will make reasonable efforts to contact the customer using the provided contact information. If the customer fails to respond to our messages within a period of six months via email or phone call from the date of the initial contact, the package will be considered abandoned. After this time, no compensation will be available, and we reserve the right to dispose of the package as we see fit.

4. Shipping and Billing Information Match

To ensure the security of our customers and prevent fraudulent activities, it is crucial that the shipping and billing information provided during the checkout process match. This requirement is essential for us to enable card sales to remain possible and provide a safe shopping experience.

When placing an order, please ensure that the shipping address matches the billing address associated with the credit card being used for payment. If the shipping and billing information does not match, it may result in your order being canceled and refunded.

Matching shipping and billing addresses help us verify the authenticity of transactions and protect both you and us from unauthorized use of payment methods or potential fraudulent activities. We understand that there may be situations where you need to ship your order to an address that differs from the billing address, such as sending a gift to someone. In such cases, we recommend adding the alternate shipping address as an authorized address with your credit card provider. This step can help avoid order cancellation and ensure a smooth purchasing process.

We appreciate your cooperation in providing accurate and matching shipping and billing information. Should you have any questions or concerns about this policy, please reach out to our customer support team for assistance.

Thank you for your understanding and adherence to this policy, which ultimately helps maintain a secure shopping environment for all our customers.

It is essential to carefully review and understand this disclaimer before completing your purchase. By proceeding with the transaction, you acknowledge and agree to the terms and conditions outlined herein.

Should you have any questions or require further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure a positive shopping experience for you.

Thank you for your understanding and cooperation!

Last Updated: 7/1/2022